Refund policy

100% Money-Back Guarantee

We stand by the quality of our tallow skincare, and we want you to love your purchase. If you’re not happy after replacing your traditional lotions and creams with our tallow balm, contact us within 30 days of purchase for a full refund—no questions asked.

Returns & Replacements

Due to the nature of our products, we do not accept returns. However, if your order arrives damaged or defective, please contact us within 7 days of delivery with your order number and photos, and we’ll gladly offer a replacement or store credit.

Order Cancellations

Orders may be canceled within 12 hours of purchase if they have not yet shipped. Please reach out to us as soon as possible if you need to make changes.

Lost or Stolen Packages

Once an order is shipped, we are not responsible for lost or stolen packages. If you experience any delivery issues, please check with your local carrier or reach out to us for assistance.

If you have any questions, we’re happy to help! Please contact us at your convenience.